Support

We're here to help

Questions about a referral, a payout, or your account? Reach out and a real person will get back to you — usually the same day.

Email us

Fastest way to reach us

hello@givvback.com

Response times

• Email: same-day, Mon–Fri
• Weekend requests: next business day
• Payout/billing questions: 24 hrs

Common questions

I referred a neighbor but haven't seen my commission yet — what's going on?+

Commissions post to your referrer wallet after the vendor completes the job and the customer pays. If more than 5 business days have passed since the job was marked "paid" and you don't see it, email us with your referral track code and we'll investigate the same day.

How do I get paid?+

Referrer payouts run weekly on Fridays via Stripe Connect. You need a verified Stripe account with a bank on file. If you haven't connected one, sign in → Referrer dashboard → "Connect Stripe."

I'm a vendor. How do I claim a job?+

Sign in → Vendor dashboard → Job board. Tap "Claim" on any open referral in your trade and zip. The customer will get an email that you've reached out.

Can I get a refund on a job I paid for?+

Refunds are handled between you and the vendor directly. If the vendor is unresponsive or the work wasn't completed, email us with the track code and receipt and we'll mediate. See our Terms of Service for the full refund policy.

How do I close my account or delete my data?+

Email hello@givvback.com from the address on file and we'll remove your account within 7 business days. See our Privacy Policy for what data we keep for tax and compliance reasons.

Refund + payout policy

What we collect + why

Send feedback

Ideas, bugs, requests

GivvBack is operated by Right Now Services LLC. For legal or compliance inquiries, email hello@givvback.com.