GivvBack ("we," "us," or "our"), operated by Right Now Services LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (givvback.com) and our SMS notification service.

1. Information We Collect

We collect the following information when you use GivvBack:

Contact info: name, email address, and phone number (when you submit a job request, register an account, or refer a neighbor).
Job details: service address, service type, photos, and quote/payment information.
Usage data: pages visited, referral links clicked, and basic device information.

2. How We Use Your Information

To deliver the home-services you requested (matching vendors, processing quotes and payments).
To send transactional SMS and email notifications about your job status, payments, and referral cashback.
To attribute referrals between referrers, customers, and vendors so cashback can be paid correctly.
To improve our service and prevent fraud.

3. SMS Messaging Program

What you'll receive: Job status updates, payment confirmations, referral cashback alerts, vendor assignment notifications, and donation acknowledgements.

Message frequency: SMS messages are sent only in connection with an active job, referral, or account event. Frequency varies based on your activity. Message and data rates may apply.

Opt-in: You must explicitly opt in to SMS by checking a consent box on givvback.com when submitting a service request, registering an account, or by replying START to a GivvBack number.

Opt-out: You may opt out at any time by replying STOP to any GivvBack SMS. For help, reply HELP or email hello@givvback.com.

4. Information Sharing

We do not sell, rent, or share your personal information or phone number with third parties for their marketing purposes. We share information only with:

Vendors assigned to your job (name and job address only).
Payment processors (Stripe) to process payments.
SMS and email providers (Twilio, SendGrid) strictly to deliver your transactional messages.
Law enforcement when legally required.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention & Security

We retain your information only as long as needed to provide the service and comply with legal obligations. We use industry-standard encryption (TLS) and secure cloud infrastructure to protect your data.

6. Your Rights

You may request to view, correct, or delete your personal information at any time by emailing hello@givvback.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent change.

8. Contact Us

Right Now Services LLC
Email: hello@givvback.com
Website: https://givvback.com